Refund Policy

Below is a Refund & Return Policy page suitable for vacuumpro.shop. It’s written for a general ecommerce store selling physical products and structured the way Shopify/Stripe-friendly stores usually format it.

Refund & Return Policy

Last Updated: March 11, 2026

At VacuumPro, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or damaged after delivery

  • Products returned without original packaging

  • Clearance or final sale items (if applicable)

Return Process

To start a return, please contact our support team at:

support@vacuumpro.shop

Include the following information:

  • Order number

  • Name used on the order

  • Reason for the return

  • Photos if the product is damaged or defective

Once your return request is approved, we will provide instructions for sending the product back.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or defective.

We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method

  • Processing time may take 5–10 business days depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Email support@vacuumpro.shop with:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will review the issue and offer a replacement or full refund if applicable.

Exchanges

We currently only replace items if they are defective or damaged. If you need to exchange an item, please contact us at our website with your order number.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. After this time, the order may already be processed or shipped and cannot be canceled.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before the refund is officially posted.

  3. Contact your bank for additional processing time.

If you’ve done all of this and still have not received your refund, please contact us at:

Contact Information

For any questions about returns or refunds, please contact us:

Website: https://vacuumpro.shop